
Choose “Windows Audio” and set to Automatic and Start. Choose Services and Application > Services. Double-click the sound icon in the Systray and verify that all the sound volumes are mid-way or higher.Ĭheck Windows services. If you were able to check this box, click ok and close out of this window and the Control Panel.ĥ. If this option is not available or is grayed out, skip to the next section of this document.Ĥ.

Verify the “Place volume icon in the taskbar” checkbox is checked. Open the “Sounds and Audio Devices” icon.ģ. Want to read more about this? Microsoft has lots of troubleshooting information on Windows Media Player at the Windows Media Player Help Center.Ģ. I’ve had that problem myself with an eMachines unit… Still no joy? Check out the Web site for the manufacturer of your sound device, perhaps they have some tech note that’ll help clarify things? Or, failing that, pull out your sound card or other third-party device and see if things work without it. If you’re still hosed, then run the Sound Device Troubleshooter by choosing Tools -> Options within Windows Media Player, then click “Speakers” on the Devices tab, then click Advanced (still with me?) then choose the Hardware tab and choose Troubleshooting after you’ve selected your own particular hardware. (This may explain why you can hear sound when you use some software programs, but not when you use the Player.) Install the most current version of DirectX by going to the DirectX Web page.


If Windows does not automatically install the software drivers, run the Add Hardware Wizard to install them yourself (click Start, click Control Panel, and then double-click Add Hardware). In most cases, Windows will automatically detect the new hardware and install the necessary software drivers.

